Privacy Policy

INTRODUCTION
Stonex Handicrafts (“we”, “us”, or “our”) respects your privacy and is committed to protecting the information you share with us. We want you to clearly understand the information we collect, how we use it, and the choices available to you.

This Privacy Policy describes how we collect, use, and disclose your information when you use www.stonexhandicrafts.com. By using the Website, you agree to the practices described in this Policy.

At Stonex Handicrafts, blending tradition, artistry, and purpose is at the heart of everything we do. Our timeless marble pieces are handcrafted by skilled artisans, and this Policy reflects our commitment to handling your data responsibly while we continue empowering communities and preserving cultural heritage.

APPLICABILITY OF THE POLICY

  • This Policy applies to the information collected through our Website, and through electronic communications such as email or text that are connected with the Website.
  • It does not apply to information collected in our physical stores, through agents, referrals, or other offline services.
  • It does not extend to third-party service providers. We encourage you to review their privacy policies directly.
  • Our Website may contain links to external sites. We are not responsible for their policies or practices.

YOUR CONSENT
By using our Website, you consent to the collection, use, transfer, storage, disclosure, and sharing of your information as described in this Policy.

INFORMATION COLLECTED
We collect information in the following ways:

  1. Information you provide: This may include your name, email address, phone number, billing/shipping details, and other details you share when placing an order or making inquiries.
  2. Information collected automatically: We collect data such as IP address, browser type, device details, cookies, pages visited, and time spent on the Website. This is gathered through cookies, web beacons, and similar technologies.
  3. Information from other sources: We may receive updated contact or order information from third-party partners, which is added to our records to improve service.

USAGE OF INFORMATION
We may use the collected information to:

  • Authenticate and understand our users
  • Improve the Website’s content and features
  • Personalize your shopping experience
  • Process and deliver orders, payments, and related services
  • Communicate with you about orders, products, or offers
  • Prevent fraud or misuse of our Website
  • Diagnose technical problems and administer the Website
  • Send newsletters, marketing materials, or updates (if you opt in)
  • Comply with legal obligations
  • Analyze trends and customer behavior
  • Deliver and measure the effectiveness of advertising campaigns

SHARING OF INFORMATION
We may share your information:

  • With our group companies, affiliates, or subsidiaries
  • With trusted contractors, service providers, and partners who support Website operations
  • With advertisers to help them understand our audience (without disclosing personally identifiable details)
  • With auditors, legal, or operational service providers
  • When required by law, government authorities, or to protect rights, safety, and property

We may also share aggregated or anonymized data for research, compliance, marketing, and business purposes.

YOUR RIGHTS
You have the right to:

  • Access, review, and update your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw your consent at any time by written request
  • Request deletion of your information (subject to legal and operational requirements)
  • Lodge complaints about our data practices with our Grievance Officer

Please note that requests may be limited by law or by safety, privacy, and operational considerations.

CHANGES TO POLICY
We may update this Policy from time to time to reflect changes in law, operations, or our services. Continued use of the Website after updates will be treated as acceptance of the revised Policy.

DATA SECURITY
We follow industry-standard practices to protect the information you share with us. However, no system is completely secure, and we cannot be held responsible for unauthorized access, loss during transmission, or causes beyond our control.

CONTACT US
For questions, concerns, or requests regarding your personal information, please contact us:

Email: stonexhandicrafts@gmail.com

Address: Stonex Handicrafts, Deepak Nagar, Mirja Bawdi Road, Kishangarh, Ajmer (Raj.) 305801